Privacy Policy

1. Introduction

Welcome to BTC-Belant 17.2 ("we," "us," "our," or "the Platform"). We are fully committed to protecting your privacy and maintaining the highest standards of security for your personal information. This Privacy Policy details how we collect, use, disclose, store, and safeguard your data whenever you access or use our website, mobile applications, and associated services (collectively referred to as the "Services").

By accessing or using BTC-Belant 17.2, you confirm that you have read, understood, and accepted the practices set out in this Privacy Policy. If you do not agree with any part of these terms, please stop using our Services straight away.

This Privacy Policy is aligned with applicable data protection laws, including the Data Protection Act 2018 and UK GDPR, as well as the European Union's General Data Protection Regulation (GDPR) where relevant for users in the European Economic Area.

2. Information We Collect

We gather different types of information to deliver, maintain, enhance, and secure our Services:

2.1 Personal Information You Provide

When you create an account, we collect:

• Identity Information: Full name, date of birth, gender, residential address
• Contact Information: Email address, phone number, postal address
• Financial Information: Bank account details, payment card information, transaction history
• Verification Documents: Government-issued ID (passport, driving licence), proof of address (utility bills, bank statements)
• Account Credentials: Username, password, security questions and answers

2.2 Information Collected Automatically

When you interact with our Services, we automatically gather:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, click patterns, session recordings
• Location Data: Approximate geographic location derived from IP address
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, analytics tags (see our Cookies Policy for full details)

2.3 Information from Third Parties

We may obtain information about you from:

• Identity Verification Services: Third-party providers supporting KYC (Know Your Customer) compliance
• Payment Processors: Transaction confirmations and payment status updates
• Crypto Exchanges: Trading activity and account balances (via secure API connections you authorise)
• Analytics Providers: Aggregated usage statistics and performance metrics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, execute trades, process payments, and deliver platform features
• Identity Verification: To meet Anti-Money Laundering regulations and Financial Conduct Authority (FCA) requirements
• Customer Support: To answer enquiries, resolve issues, and offer assistance
• Security and Fraud Prevention: To detect, prevent, and investigate suspicious activity, unauthorised access, and fraudulent transactions
• Platform Improvement: To study usage patterns, develop new features, and enhance user experience
• Communication: To send account notifications, security alerts, updates, and promotional materials (with your consent)
• Legal Compliance: To satisfy regulatory obligations, respond to lawful requests, and enforce our Terms & Conditions
• Research and Analytics: To carry out market research and produce statistical insights (using anonymised data)

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area, we process personal data on the following grounds:

• Contractual Necessity: Processing needed to fulfil our agreement with you
• Legal Obligation: Compliance with AML regulations, tax rules, and financial reporting obligations
• Legitimate Interests: Fraud prevention, security enhancements, and business analytics (balanced against your rights)
• Consent: Marketing communications and optional data collection (which you can withdraw at any time)

5. How We Share Your Information

We never sell, rent, or trade your personal information. We may share your data only with:

5.1 Service Providers

Trusted third-party vendors who assist us with services such as:

• Payment processors (for handling transactions)
• Cloud hosting providers (for data storage and server infrastructure)
• Identity verification services (for KYC compliance)
• Email and communication platforms (for notifications)
• Analytics and monitoring tools (for performance tracking)

All service providers are bound by strict contractual obligations to protect your data and use it solely for the agreed purposes.

5.2 Regulatory and Legal Authorities

When required by law, we may disclose information to:

• Financial Conduct Authority (FCA)
• Law enforcement agencies (in response to valid legal requests)
• HM Revenue & Customs (HMRC) (for tax reporting obligations)

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity while maintaining the same level of privacy protections described in this policy.

6. Data Security

We apply industry-leading security measures to protect your information:

• Encryption: All data in transit uses SSL/TLS encryption; sensitive data at rest is protected with AES-256
• Access Controls: Strict role-based access controls limit employee access to personal data
• Two-Factor Authentication (2FA): Available and recommended for all user accounts
• Regular Security Audits: Independent third-party penetration testing and vulnerability assessments
• Secure Infrastructure: Data stored in ISO 27001-certified data centres with robust physical security
• Incident Response: Detailed breach notification procedures are in place

Although we work hard to protect your information, no transmission or storage method is completely infallible. You remain responsible for keeping your account credentials confidential.

7. Data Retention

We keep personal information only for as long as needed to fulfil the purposes described in this Privacy Policy or as required by law:

• Active Accounts: Data retained for the duration your account remains open
• Closed Accounts: Identity verification records retained for 7 years (in line with AML obligations)
• Transaction Records: Retained for 7 years for financial reporting and tax compliance
• Communications: Support enquiries retained for 3 years
• Marketing Data: Deleted within 90 days of consent withdrawal

8. Your Privacy Rights

Under applicable data protection law you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to processing of your data for marketing purposes
• Portability: Request transfer of your data to another service provider (where technically feasible)
• Restriction: Request temporary restriction of processing in certain circumstances
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We aim to respond within 30 days of receiving your request.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK, including the United States, European Union, and Singapore. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs) approved by the relevant authorities
• Adequate safeguards recognised under data protection law
• Data processing agreements with all international service providers

10. Children's Privacy

BTC-Belant 17.2 is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a user is under 18, we will immediately delete their account and all associated data.

11. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Material updates will be notified by email or via a prominent notice on our website at least 30 days before they take effect.

Your continued use of the Services after any changes come into force means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please reach out to:

Privacy Officer
BTC-Belant 17.2
Email: [email protected]
Phone: +44 01721 704913
Post: Privacy Officer, BTC-Belant 17.2, 1 Canada Square, Canary Wharf, London E14 5AB

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or call +44 01721 704913.

For users in the EEA, you may also contact your local data protection authority.